Tuesday, July 31, 2007

The End of the Road


...but not the blog.

This will be an overview of what we covered in the interview/recruiting process this summer:

I looked at the following:

-How to properly prepare for an interview
-Resumes, guidance with resumes
-Getting called to interview
-Dressing for success
-Be wary of Facebook and Myspace
-Hand shake (Two times, you didn't realize they were so important)
-Including Humor
-Containing Humor
-Showing the right attitude
-Behavioral/Traditional interview methods
-Ethics
-6 factors that can cost you the job
-17 ways to annoy the interviewer
-Thank yous
-Final questions to ask the interviewer
-Waiting for the job offer
-Acknowledging the job offer
-Making the decision
-Declining the job
-Accepting the job

That brings us to today. In the future I have plans to address working in your new job. It'll be interesting as I begin my own career soon.

Sunday, July 29, 2007

Accepting the Job Offer!!!!


This summer I've looked over the interview process from writing your resume all the way through accepting the job offer, today's post. I'll provide a wrap up post for the class in a day or two, but here is some advice I found about how to accept a job:

When you accept the offer:Verbally confirm your acceptance of the offer, and follow up with a written confirmation letter which reiterates salary, start date, and position title. Express your appreciation for the offer and state that you are looking forward to joining the organization. If applicable, specify when you will meet additional conditions of employment, such as a completing a medical exam or sending required documents. Withdraw your candidacy from all other organizations. If you are participating in on-campus recruiting, notify the staff of the Career Service's office. "http://www.middlebury.edu/administration/cso/achieve/evaluating_job_offers/"

Thursday, July 26, 2007

Declining a Job Offer

When I began my job searching I didn't even hope to be in a situation where I would want or have to decline a job offer. As it turns out, I did get in such a position. I had to offers and obviously couldn't go to work 120 hours a week during busy season as an accountant so I needed to make a decision.

When I decided which job to accept and was able to enjoy the employers excitment at my choice, I still had to let the other firm know I wouldn't be able to join them. I wrote the hiring authority who had interviewed me and contacted me previously a letter thanking him for extending me an offer and voicing my gratitude for how they treated me. I then wrote that I was accepting a position with another firm, etc. With that typed and ready to go in the mail, I gave the hirer a telephone call. Upon reaching him I explained to him my position again thanking him for the offer. After that conversation was over I sent the letter in the mail. It is important to note the sequence of events. You want to make sure that you talk to the person before they receive your letter. At the same time, you want to make sure that your letter is ready to be sent as soon as you are done with the call.


Here is an example of how to decline a job offer accessed at http://www.career.vt.edu/JOBSEARC/Declining.htm .


Declining a job offer

If you choose to decline a job offer, do so courteously, in writing, after making a phone call.

Never say anything negative in writing about the employer, even if you had a negative experience.

If you had a very negative experience, discuss it with an advisor in Career Services.

A decision to decline an offer is usually based on the fact that another offer is a better fit for your interests and goals. It is fine to state this, without giving details about why the declined offer is not a fit.

It is not necessary to state whose offer you accepted, but you may do so if you wish.

Remember that this employer may be a contact for you in the future. Maintain professional, courteous relations.


Sample (below):

Sample 8.1: Declining a job offer


Also see:

Accepting an offer and withdrawing from the job search

Ethical issues



Sample 8.1: Declining a job offer

900 Town Road

Blacksburg, VA 24060

(540) 555-9009

email: myname@vt.edu


April 20, 2006

Dr. Joan Swietzer

Citizens Network for Foreign Affairs

343 Third Street, NW

Washington, DC 20201-0343

Dear Dr. Swietzer:

Thank you very much for your telephone call and letter offering me the position of Assistant Project Coordinator with the Citizens Network for Foreign Affairs. While I believe firmly in the mission of your organization and appreciate the challenging opportunity you offer, I have had another offer which I believe more closely matches my current career goals and interests. Therefore, although it was a difficult decision, as I explained when we spoke by phone this morning, I must decline your offer. I do appreciate all the courtesy and hospitality extended to me by your office, and I wish you well in your endeavors.

In the position I have accepted with Public Policy Watch, I will occasionally be on Capitol Hill to attend hearings and monitor legislation, so I hope we can get together again and talk about common interests.


Best regards,
(your signature)

Chris Hancock

Wednesday, July 25, 2007

Making a decision, some questions to ask


After you have received a job offer or two, you need to make a decision as to which job offer to accept. Sometimes the answer can be clear, you live in Chicago and you want to stay there and the job is in Chicago while another job is in Tampa. For location reasons you'll choose the Chicago job. But what if both jobs are in Chicago? What if both jobs are offering you a very similar starting wage and both as staff at an accounting firm? Then the decision may become more difficult. Now it is very important to look at the characteristics of the companies and the people that work there. Do you see yourself fitting in better with one company versus the other?

I found these other questions to ask while evaluating job offers. Even though they were written in 1997, the questions are still relevant today. :-) They address such concerns as the position itself, management, future opportunities, educational advances, and the values of the company. Each person may have one section that they are more concerned about than another, but they are all good questions to think about.

Questions to Ask to Help Evaluate Job Offers
Adapted from Planning Job Choices: 1997 by Keith Johnson


The Position
Why is the job open?
How long has it been open?
What happened to the previous incumbent?
What would your specific responsibilities be?
Are the goals set for the position realistic and attainable?
Can you successfully accomplish the responsibilities of the position?
What is your growth potential in this position?
How does this position fit into your short-term and long-term goals?
Do the daily work activities appeal to you?
Will you be developing new skills and experience?
Are the demands of the job compatible with your desired lifestyle?


Your Supervisor
How long has he/she been in the position?
To whom does he/she report?
What is his/her growth potential?
Do you think you can work well with this person?

Future Opportunities
What might I expect to be doing over the next three to five years?
How much freedom do employees have to determine their own job movement and duties?
What could be done if an employee does not feel challenged or satisfied?
Are lateral or rotational job moves available to provide broader experience?
How do promotional opportunities become available?

Employer's Continuing Education Programs
How are employees able to stay current on changes and trends in their field?
How are employees encouraged to continue their professional development over the long term?
How have employees taken advantage of employer sponsored continuing education programs?
What kind of training is provided for prospective supervisors or managers?

Quality of Management
What is the quality of the company's management?
What are the strengths and weaknesses of management?
What are management's basic philosophies in managing the business and employees?
What do your employer's managers and supervisors have in common?
How does a person become a manager or supervisor at this employer?
Does the management team consist of new hires or people promoted from within?
Does the company have a high retention rate of employees or a problem with attrition?


Employer's Values
What are the employer's values? What does the employer stand for?
How are the employer's values reflected in everyday activities?
What kind of people are most successful or satisfied at your company?
Employer's Compensation Philosophy
What is the employer's compensation philosophy compared with other employers?
What kind of increase might I expect over the first several years?
How are individual increases determined?
How are changes to the benefits package made to keep it up to date with employee needs?


(http://www.jobweb.com/resources/library/Salary_and_Benefits/Questions_to_Ask_to_76_01.htm)

Saturday, July 21, 2007

Acknowledging a job offer

You've received a job offer, it is everything you ever dreamed it would be, yet you aren't quite prepared to make a final decision...I had not realized that acknowledging that you received the job offer was important before, but here is some good guidelines about acknowledging that you received a job offer:


Courtesy dictates that you acknowledge a written job offer, even if you are not ready to accept or decline it. Take note of the details of the offer, as specified in your offer letter, and respond appropriately.

Items to remember:

•Thank the employer for the opportunity presented.

•Indicate that you understand the terms of the offer, or if you don’t, ask for clarification.

•A smart employer will know that you need to consider various employment options in order to make a wise decision; you may need to compare the offer to another pending offer.

•However, you may need to make a decision before you know whether or not you will receive another offer.

Here is a sample:


Sample 6.1: Acknowledging a job offer, neither accepting nor declining

444 University Road

Blacksburg, VA 24060

(540) 555-9876


July 1, 2007

Mr. Chris Afton

Grand Hotel Inc.

8899 Jefferson Street

Roanoke, VA 24022

Dear Mr. Afton:

I am acknowledging your letter offering me the catering and sales representative position with Grand Hotel, Incorporated. Thank you very much for offering me this exciting opportunity. The terms of your offer are clear, and I am certain I will be able to give you a response by your requested deadline of July 16. I appreciate your allowing me ample time to consider your offer so that I can be sure my decision will be in the best interest of both my career goals and the needs of your corporation.

In the meantime, should I have any questions, I will call you. Please do not hesitate to call me if I can provide you with any needed information.

Yours truly,

George Guthrie


Tuesday, July 17, 2007

Waiting for the Job Offer...tips from Linda Matias

The following article by Linda Matias discusses how to wait and what to do during the wait for a job offer. She also has a website (http://www.careerstrides.com/) with much valuable information. Just as last week's post mentioned, knowing what the next step is when leaving a job interview is imperative.

Interview Tips

Waiting for the Official Job Offer
by Linda Matias



At the end of the third job interview, Helene was told by the hiring manager, “Congratulations, I am going to recommend you for the position. Expect a call from HR.” Helene breathed a sigh of relief because her job search of six months was finally over.
Helene went straight home and waited by the phone all day. The phone never rang.
As the week drew to a close, Helene began to get nervous. She hadn’t heard from HR. She wondered what had happened. She convinced herself that everything was fine, that the HR department must have been swamped. She wasn’t exactly sure what would be more important than calling and welcoming her onboard, but she knew the HR department had a good reason. After all, Helene was the most qualified candidate; the hiring manager told her so.
Days went by and still Helene heard nothing. Confused by the situation, she anxiously glanced through the Sunday morning classifieds wondering what had gone wrong.
Unfortunately, this happens to many jobseekers. They are offered the position by the interviewer and they never hear from HR or it takes months before a firm offer is made.
But there are steps that you can take as a jobseeker to minimize your risk of being strung along by an employer.
An easy and often neglected step is to find out what comes next after each interview. Establishing the next step gives you some control over the hiring process, and helps avoid the guessing game. Make it a point to leave each interview with a clear understanding of what you are supposed to do and what the hiring manager is supposed to do.
E-mail, fax, or snail mail a follow-up letter thanking the interviewer for the job offer and that you are looking forward to hearing from the HR department. Sending a note stresses to the interviewer what you heard and if there was any confusion on your part, compels the interviewer to contact you and address the misunderstanding.
If you haven't heard from the employer in a timely fashion, call to reiterate your interest in the position. Here’s an example of an effective follow-up call: "Thank you for your time and for a very informative interview last week. Based on our last discussion, you are seeking an Executive Assistant who can effectively serve as a corporate liaison, manage administrative affairs, and support organizational goals. After a series of interviews, you were enthusiastically going to recommend me for the position but I have yet to hear from the Human Resources department. The Widget Corporation is my #1 choice and I am very interested in joining your team. Unfortunately, I will be forced to consider other options if I don’t receive an offer in writing by Friday at noon."
By providing a timeline
you create a sense of urgency and put the employer on notice that you are in demand. This may encourage them to move the process along. But only use this tactic if you really do have other options because setting a deadline that an employer is unable to meet could get you dropped from consideration.
Although I recommend that you follow-up with a phone call, don’t become a nuisance and call everyday. If you reach out to an employer several times without receiving a courtesy response, stop calling and move on.
As frustrating as it may be, you must always remain professional. Keep in mind that, until you are officially hired, every conversation you have with the employer is part of the interview process.
In conclusion, realize that a definite maybe does not qualify as a firm job offer. Therefore continue job searching until you receive an official offer. If an employer is interested in you, they will respect your time, return your phone calls, and make a concerted effort to keep you updated.
Don’t waste your time waiting by the phone. You deserve more than that.


Linda Matias is President of CareerStrides and The National Resume Writers' Association. She has been quoted in The Wall Street Journal, New York Newsday, Newsweek, and HR-esource.com. Visit her website at www.careerstrides.com or email her at linda@careerstrides.com.

(http://www.careerknowhow.com/interviewtips/waiting.htm)

Saturday, July 14, 2007

Interview...Final Minutes

In the final minutes of the interview it is time to pose any questions that you might have not that you have not voiced yet. These questions can relate to "what to expect next." It is important to know what to expect next. For instance, if you are participating in campus interviews the interviewer may tell you will hear back from them within two weeks at which time they may ask you to come for an office interview. You need to know what is the next communication and how it will occur. However, a question that may be frequently asked but is just as frequently discouraged: "Do you have any concerns about how I would do in the position" (it may be worded different, but that is the gist of the message), only provides the interviewer with time to stop and think of all the 'bad' things that happened. It really doesn't serve a positive purpose for the interviewee and more dangerous than being neutral it can also be negative.
Immediately after interviews it is also helpful to take a few minutes, collect your thoughts on what you thought went well and what you can improve on for the next interview. An interview need never be wasted, but can always be a learning experience.
(References - Communication, for Business and the Professions by Patricia Andrews and John Baird as well as personal knowledge)

Wednesday, July 11, 2007

Thank You Mr. Interviewer!

As the semester is drawing closer to the end, I am going to take a look at what happens after the interview is over - Thank Yous. For helpful suggestions about sending email thank yous and what to include in such thank yous click HERE. There are also examples of thank yous that can be sent such as this:




Subject Line of Email Message:


Thank You - Assistant Account Executive Interview


Email Message:


Dear Mr./Ms. Last Name:


It was very enjoyable to speak with you today about the assistant account executive position at the Smith Agency. The job seems to be an excellent match for my skills and interests. The creative approach to account management that you described confirmed my desire to work with you.


In addition to my enthusiasm, I will bring to the position strong writing skills, assertiveness, and the ability to encourage others to work cooperatively with the department.


I appreciate the time you took to interview me. I am very interested in working for you and look forward to hearing from you regarding this position.


Sincerely,




Your Name


Email Address


Address


Phone Number




This is truly a valuable source for thank you messages.

Friday, July 6, 2007

Interview Speech

I expect everyone has enjoyed the break that the 4th of July brought for us. Since this is a week off, I'll share a speech that my sister gave about interviewing at St. Francis last Spring.


Interviewing should be an easy, relaxing experience. Sadly, in their attempt to make a good impression and be remembered for a position, many people fail miserably. Their interviews seem to be cast aside while other, seemingly less suitable, candidates are chosen. This simply shouldn’t be the case and with the help of a few of my basic tips, you can be sure that you won’t be forgotten.

My name is Monica Eichman, and I have watched several videos on how to interview properly.

One of the first common errors that people make occurs even before the interview begins. This is to put on their best suit. This is just about the last things that you want to do because it will make the interviewer think that you are a snob. Know who you are and be yourself. Instead of dressing up, wear clothes like what you are wearing at class or around the house. Remember, interviewing is just like going on a date, so relax and enjoy.

Be sure that you arrive fashionably late……you don’t want them to think that you’re desperate.

And then, one of the first things that you’ll want to bring up in your interview is salary because if they aren’t willing to give you enough money, there’s no reason to waste everyone’s time with the interview. We live in a busy world and time is money.

When you are asked a question, don’t worry about exactly what they ask, just give a pre-fabricated answer because they really just want you to talk. Remember that the interview is about you and don’t let the interviewer talk too much.

If they ask you to take a drug test, make sure that you ask whether it will be true and false, multiple choice, or essay questions so you’ll know how to study for it.

Just a few rules on cell phone etiquette: if you take it with you, make sure that you only have it on vibrate and speak quietly when you answer it. Text messaging is probably the way to go for extended conversations because you can continue to do it while the interviewer talks to you, and it also shows that you know how to use technology.

Finally, one of the biggest mistakes that people make is that they go home and fire off a “thank-you” to the interviewer. All I can say to this is NO! You want to play hard-to-get and keep them hanging. If they know that you really need or want that job, they’ll take their time getting back to you while they interview other applicants.

If you must send a thank you, just take one that’s already ready to be sent, and fill in the name of the interviewer at the end of your conversation, handing them the “thank-you” as you leave the office. Keep it simple, you have other things to do with your time.

If you want to be remembered for that job, then remember these simple tips. Trust me, you won’t be forgotten.

Tuesday, June 26, 2007

Seventeen ways to annoy the interviewer

From the same source as my last post (interviewstrategies.com) I found a list of ways to annoy potential hiring authorities. Seeing as the interviewers hold your future in their hands, it makes sense that you would want to avoid anything that would irritate them. Here is the list of 17 ways to annoy from the website that should definitely be avoided:


1. Apply for jobs you are not qualified for.
2. Send a generic cover letter that doesn't identify the position you're interested in, or match your qualifications to the job.
3. Put a useless, seen-it-a-million-times Objective on your resume that says you want a "challenging opportunity with a forward-looking company where I can utilize my knowledge, experience and skills to our mutual advantage."
4. Make your resume a list of past duties instead of accomplishments.
5. Lie, brag or exaggerate about ANYTHING.
6. Keep making repetitive "notice-me" calls to ask if your resume was received.
7. Fail to respond quickly to messages left on your answering machine or voicemail.
8. Expect them to schedule your phone-screening interview after normal business hours.
9. Refuse to give your salary requirements when requested prior to the interview.
10. Fail to research the company prior to the interview.
11. Arrive at the interview late.
12. Be rude to the receptionist.
13. Put "See attached resume" instead of filling out the application completely.
14. Be unprepared at the interview.
15. Ask "What's in it for ME?" type questions at the interview.
16. Fail to send a thank-you letter after the interview.
17. Call to ask about the status of the position days before when you were told they'd make a decision.

(http://www.interviewstrategies.com/interview_article_8.html)

Monday, June 25, 2007

Six factors that can cost you the interview/job

Today I found a site, InterviewStrategies.com, which has a wealth of information. The site includes interview questions, interviewing strategies, funny questions, tips & tricks, ace an interview, FAQs interviewing resource for managers, secretaries, engineers, sales & marketing, non-profits, executives, directors, teachers, financial/accounting, investment, healthcare, retail manufacturing, etc. Today I'm including what is listed as:


"SIX FACTORS THAT CAN COST YOU THE INTERVIEW/JOB
In addition to an unprofessional appearance, here are six factors that can help you remain in the unemployment line:
1) Being unprepared for the interview. Prepare, plan, and practice! In today's tough job market, you MUST do everything you can to give yourself an edge... preparation is the key.
(2) Not being able to communicate clearly and effectively. This is important during the interview and on the job. Being nervous can really mess up your communication skills, so being well prepared and practicing what you're going to say are always your best bet.
(3) Being aggressive, arrogant, or acting in a superior way. No one wants to hire or work with people who think they're better than everyone else. Be careful with your attitude, even if you think you're surrounded by incompetent fools. Being confident is good. Being an arrogant jerk is bad.
(4) Making excuses for failings. Your teacher never bought "The dog ate my homework!" and your boss isn't going to buy "The finance department gave me the wrong figures!" In the grown-up world, you have to take responsibility for what you are responsible for! You'll never earn respect by blaming others when things go wrong.
(5) Saying unfavorable things about previous employers. Even if you left a job because the boss was an egomaniac who took credit for all of your hard work, verbally abused you in front of others, and poisoned the plant on your desk, don't say anything bad about him/her during an interview. When asked "Why did you leave your last job?" say something like "My manager and I both agreed that my advancement opportunities were limited there and obtaining another position was the best option for me and my career goals."
(6) Having a poor/limp handshake. Why do people think you'll be a lousy employee if you have a lousy handshake? That's not really logical, is it? Doesn't matter. It just turns people off and gives them a bad impression of you. So make your handshake firm and confident but not bone-crushing. (It's not a competition to see who winces first!)
If you DON'T want to be unemployed, don't let any of those traits apply to you!"


Thursday, June 21, 2007

Ethics - The benefits for the Job Seeker

The University of Notre Dame has an Ethics Guide for Job Interviews. This is a very good guide to ethics for people who will be partaking in job interviews soon.


Some of the points that Patrick Murphy, professor of marketing and co-director of the Institute for Ethical Business Worldwide at the University of Notre Dame, has included in the ethics guide include:


1) Ethics Questions that Job Seekers should be asking Companies and Recruiters: According to the Notre Dame Ethics Institute, here is a list of suggested questions that you may want to address in your job interview:
--Is there a formal code of ethics? How widely is it distributed? Is it reinforced in other formal ways such as through decision-making systems and informal ways such as through supervisors?
--Are employees at all levels trained in ethical decision making? Is ethics an integral part of the company's leadership programs? Are employees encouraged to take responsibility for their behavior or to question authority when asked to do something they consider wrong?
--Do employees have formal channels available to make their concerns known confidentially and non-punitively? Is there a formal committee high in the organization that considers ethical issues? How does leadership encourage "getting bad news early," for example?
--Is misconduct disciplined swiftly and justly within the organization?
--Is integrity emphasized to new employees and then regularly to all employees?
--How are senior managers perceived by subordinates in terms of their integrity? How do such leaders model ethics-related behavior?


2) Unethical Behaviors Job Seekers Should AVOID during the job hunting process, per Murphy's booklet:
--Misrepresenting your background and skills, whether in a job interview or embellishing your resume.
--Misrepresenting the status of your job seeking efforts (e.g., number of offers).
--Accepting on-site interviews when you are not seriously considering the prospective employer. Most organizations will invite applicants to attend interviews or written tests before employment. When you are invited, you should take it seriously. Prepare yourself well and be on time. In case you are unable to attend the interview or written test for important reasons, you should inform the employer well in advance and ask him/her, if possible, to make another arrangement.--Canceling pre-arranged interviews unless you have accepted another offer. When you receive job offers from more than one organization, try to think over the merits and demerits of each post before you make the decision. At the same time, please remember to decline any untaken offers politely either by phone or in writing. When you have accepted an offer, you have to honor your commitment. Be faithful to your choice. Do not take it casually. Be a person with credibility and keep your promise!
--Upholding the work ethics is one of the essential elements of keeping your professionalism and career advancement. Therefore, don't overlook the above mentioned work ethics if you want to excel in your work.--Acting irresponsibly once you have a new job. Laziness and hastiness are big 'no-noes'. Being late for work, leaving early or not taking the responsibilities of your new job seriously will give strong negative impressions to your employer. Be rigorous in your work.
--Resigning your place of employment early. Unless you have no other alternative, do not defer the date of reporting to duty, quit the job or terminate the contract too readily. In case it is necessary to do so, you should discuss this with your employer as soon as possible, tell him your reasons and apologize. This allows the organization to have ample time to make proper arrangements. Furthermore, when you have to take leave, be prepared to go through the proper administrative procedures as set by the employer.

Tuesday, June 19, 2007

Ethics - Taking the Perspective of the Interviewer

Today I came across ethical considerations that interviewers should keep in mind while interviewing while reading "Communication for Business and the Professions" by Patricia Hayes Andrews and John E. Baird, Jr. According to the discussion on ethics in the interview process found on page 316, besides avoiding clearly illegal questions, an ethical interviewer should:
  • Show concern for the interviewee and his/her feelings;
  • Be interested in finding out what the interviewee thinks;
  • Genuinely listen;
  • Communicate respectfully;
  • Plan the interview time so that information exchange can occur;
  • Be familiar with the law and other organizational rules to make sure s/he is operating within the law;
  • Be knowledgeable concerning the code of ethics of the organization;
  • Be sensitive to power and authority differences in the interview setting and seek to minimize their potentially negative effects.

"Behaving ethically as an interviewer is a matter of knowledge, common sense, goodwill, and hard work" (page 316).

Thursday, June 14, 2007

The Method, Traditional, Behavioral, etc.


In the past I have referenced job experiences related to interviewing. Today, I am going to look at some of the main types of interview questions. Most notably are the traditional, behavioral or a mix of the two. In my interviews I had three traditional interviews and one behavioral. In May I mentioned how grateful I was that the people interviewing my using the behavioral method were kind, helpful, and relaxed. They helped me to relax myself and take a few minutes to collect me thoughts if I needed to. The gentleman even gave me an example in his own life on one of the questions to give me an idea and a chance to think. Admittedly, afterwards I scratched my head and asked "Why didn't I think of this, or that?" A good way to prepare for such interviews is to look at similar questions and think of answers. Guard against memorizing answers, but start thinking about examples.

http://www.quintcareers.com/sample_behavioral.html has a good list of questions:

Here is one list of sample behavioral-based interview questions:
Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
Give me a specific example of a time when you used good judgment and logic in solving a problem.
Give me an example of a time when you set a goal and were able to meet or achieve it.
Tell me about a time when you had to use your presentation skills to influence someone's opinion.
Give me a specific example of a time when you had to conform to a policy with which you did not agree.
Please discuss an important written document you were required to complete.
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
Give me an example of a time when you had to make a split second decision.
What is your typical way of dealing with conflict? Give me an example.
Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
Tell me about a difficult decision you've made in the last year.
Give me an example of a time when something you tried to accomplish and failed.
Give me an example of when you showed initiative and took the lead.
Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
Give me an example of a time when you motivated others.
Tell me about a time when you delegated a project effectively.
Give me an example of a time when you used your fact-finding skills to solve a problem.
Tell me about a time when you missed an obvious solution to a problem.
Describe a time when you anticipated potential problems and developed preventive measures.
Tell me about a time when you were forced to make an unpopular decision.
Please tell me about a time you had to fire a friend.
Describe a time when you set your sights too high (or too low).

Monday, June 11, 2007

The Attitude

Attitudes portrayed during the interview are communicated through body language, posture, eye contact and much more. Dr. Krannich gave advice on how to portray a positive attitude in The Washington Post, which I retrieved at http://www.washingtonpost.com/wp-dyn/articles/A9019-2003Apr11.html I am including the article below.

Also, this past weekend I attended Homestead's graduation. The speaker, Dr. Brian Smith, spoke with his parting remark much aligned to my posting of a couple weeks ago. His advice was "Be careful what you put on myspace. Watch what you put on myspace." He went on to say that even if it seems like a good idea at a time to put something up, it could ruin your career.


Here is part of the article now, some of the beginning has already been covered in my previous posts:


Positive Job Interview Attitudes
Communicate Positive Attitudes During the Job Interview
By Ronald L. Krannich Ph.D.Courtesy of Impact Publications Friday, April 11, 2003; 3:47 PM


Disinterest and/or dislike for the other person is conveyed when the interviewee leans back too comfortably in his chair, is slumped in the chair, constantly looks around the room, avoids eye contact with the interviewer, drums his fingers, wrings his hands, plays with his rings - perhaps turning them on his finger, fidgets, is stone faced or expressionless. The applicant who slumps or leans completely back in his chair simply can't convey the same level of interest and enthusiasm from that physical position, no matter how wonderful the rest of his other nonverbal messages may be, as the person who sits straight up in the chair and with a slight forward lean. A slouching figure may be interpreted by the interviewer as a sign of disrespect as well as lack of interest. Direct body orientation means that the applicant's body is facing the interviewer, rather than sideways to the interviewer. If you are seated directly across a desk from the interviewer this position will probably be automatic and natural. However if you are seated at the side of the desk with the interviewer directly behind it or in the corner to corner, 90 degree angle arrangement around a coffee table, you should position your upper torso to be facing the interviewer more directly. You can do this by sitting a bit sideways in the chair and further bending your upper torso, a bit if necessary, to face the interviewer. Openness of arms and body means that your arms are at your side rather than folded across your body. By folding your arms across your body it is thought that you convey, perhaps on a subliminal level, that you are closed to the other person and to his ideas. The arms open position conveys that you are open and responsive to the other individual and to his message. Granted, there are other reasons you might fold your arms - simply being cold is one of them. But since closed body language might send a negative message, it is better to avoid the closed posture. If you are too tense, you make the other person feel uncomfortable. There may also be a sense of wondering what it is you are trying to hide. So try to appear relaxed and comfortable - it will help the interviewer feel more comfortable - while at the same time not engaging in so much postural relaxation that you are slouching! By far the most important positive attitude you can convey is your enthusiasm - often referred to as dynamism. By your dynamic attitude you convey your interest in the other person, in the company, and in the job as well as toward life in general. You convey your dynamism through your tone of voice and facial expression as well as through your use of gestures and body language. Of course gestures can be overdone, but that is far less frequently a problem than the individual who uses few, if any, gestures. Gesture occasionally, naturally, and appropriately to reinforce your message. Do avoid wild gestures that are all over the place and don't reinforce your message. It is also a good idea to keep your hands away from your face. Both men and women can exhibit preening behaviors as they push hair back out of their face or perhaps unconsciously try to fix or rearrange their hair. Women may unconsciously play with an earring. Or an interviewee may nervously scratch his face or head or push back the cuticles on his fingers. These are distracting behaviors that will focus the interviewer's attention on the unwanted behavior rather than the applicant's positive verbal messages. Try to avoid having a pen or notepad in your hands except when you are using it. Anything in your hands such as a pen or notepad becomes a likely thing for you to nervously play with. Either of these items in your hands will also impede your use of gestures. If you are holding pen and notepad in your hands, you are far less likely to gesture than if you are not holding onto them.

Thursday, June 7, 2007

The Humor Contained

You may look like this clown after misusing humor during an interview.


After my most recent posting with the humorous twist of interviews, I thought it would be a good time to look at where humor fits into an interview. The following article (Sense of Humor Preferred) by Dennis Barden addresses when and how humor should be included in an interview.





Section: Careers
Moving Up
Telling a joke in a job interview is almost always a mistake, but that's not the only way candidates can show they are funny
NOT EVERYONE can tell a joke. Over the course of the next few months, candidates for all sorts of positions will be invited to interview at campuses across the country to add flesh and bones to their curricula vitae. They will answer questions both predictable and idiosyncratic. They will eat innumerable meals with strangers who probe them for weaknesses and quirks. And they will make hundreds of decisions on the fly about how most positively to present themselves without inadvertently making a disqualifying misstep. They will choose which stories to tell to illustrate their points. They will make decisions about what to wear. They will settle on whom to offer up as references. They will opt to placate or to challenge a questioner.
And they will decide in the blink of an eye whether or not to try to be funny.
Humor is a powerful tool. It can disarm an adversary. It can leaven the purposefully self-aggrandizing nature of a job interview. Perhaps most important, it can serve as a window to personality in the same way that a résumé is a window to experience.
It can also backfire. One need look no further than last November's national election for an example. Sen. John F. Kerry of Massachusetts was campaigning for Democratic candidates for office and, at the same time, positioning himself for another run at the presidency. In essence, he was interviewing with the American public for the most important job in the land. And he tried to be funny. To say that his attempt at humor in that environment was poorly executed is an understatement.
But was it also ill-advised? Senator Kerry was criticized on the presidential campaign trail for being stiff, impersonal, and, yes, humorless. Isn't one of the most obvious remedies for that criticism displaying a sense of humor? Just as former Vice President Al Gore and Sen. John McCain of Arizona chose to serve as hosts on Saturday Night Live, should Senator Kerry not take the opportunity to show the American people his wit and cheek?
Evidently, he should not.
Usually, though, humor is the candidate's friend. In fact, a sense of humor is a strong preference--if not a requirement--in the description of the ideal candidate in virtually every position specification we draft for colleges and universities. Usually a "sense of humor" is inexorably linked to that ultimate phrase of institutional code, "tolerance for ambiguity."
A critical quality of leadership, humor provides perspective, enlivens the workplace, and reduces stress. Perhaps most important, it provides common ground between people who might otherwise be distanced from one another as the result of intellectual preparation or job title. And for the president on the fund-raising circuit, humor can be an invaluable tool.
How, then, should candidates display that highly valued quality without unwittingly shooting themselves in the foot? Can you be funny and still have gravitas? Is it ever safe for a candidate to poke fun at anybody or any institution? Isn't the whole business of seeking and pursuing leadership too serious and too important to risk pointing out the inherent humor in any aspect of it?
And what if the candidate simply isn't funny?
It would be close to unprecedented for an entire interview process to pass without there being some opportunity to put a sense of humor on display. That opportunity should be seized.
In a recent campus presidential search, such an opportunity not only arose but was purposefully offered up to a very serious final candidate. A board member (who was no George Burns) gave his best effort at playing the straight man by making an irreverent comment to the candidate to give her an opportunity to speak to her own background. Unfortunately, the candidate--who, by the way, had already displayed a robust sense of humor in earlier interactions--missed the opportunity. In fact, she misunderstood the intent of the board member's comment, taking it for serious and, there fore, denigrating. She was most diplomatic, and the moment passed without further incident, but the board member was horrified and ran to the candidate at the end of the session to explain his intent. Clearly, that act Will not be playing in Peoria.
If a person who had already demonstrated a sense of humor and a person trying purposefully to use humor in a positive, productive way can't pull off a simple question and answer, what hope is there for the rest of us?
There are two ways to put a sense of humor on display. Telling a joke is always the most difficult and therefore the most dangerous. In fact, as a candidate, you probably should strongly resist the urge. Seldom does a planned joke at the outset of a presentation to a strange audience strike the right chord. In an interview, it is almost always a mistake--at best not funny and at worst offensive to someone in the room. Don't force humor; it must come naturally to have the desired effect.
The other way of displaying your sense of humor, however, is the easiest and the most ingratiating: Laugh at the humor of another.
For example, as a manager, I will not hire people if I cannot get them to laugh during the interview. Life is just too short to work with someone who can't laugh at its absurdities.
"Wait," you say, "doesn't that require that you be funny?" Certainly. The thing is, I have a track record of being funny, occasionally on purpose, and therefore might reasonably expect to say something at least marginally humorous in an interview setting. Besides, I am not subtle; I am obviously trying to be funny. (You can tell because I laugh at my own gags, a not-too-subtle tactic intended to signal that a joke has been told.) Even if I don't succeed, when it is obvious I am trying to be funny, the person I am interviewing should be polite and laugh, thereby putting not one but two highly valued attributes on display--humor and courtesy.
There are also ways of being proactively funny that are less hazardous than trying to tell a joke. Wit and word play are generally viewed as intelligent, even erudite, forms of humor. Building on the humor of another is both funny and complimentary. And self-deprecating humor can be the most powerful tool of all if it displays a level of self-knowledge and self-confidence and, at the same time, succeeds in making the speaker seem more accessible.
Above all, be yourself. It's far better to be hired or rejected based on an accurate read of your personality than on the facade you wear for the interview. If you have a sense of humor, you will have a chance to put it on parade during the hiring process without forcing the issue.
Leading a college or university is serious business. It requires integrity, intelligence, a monumental work ethic, judgment, political savvy, and considerable courage. Never before have the issues facing higher education been so public, and, for that reason, never have presidents and chancellors been under greater pressure both to deliver the goods and to do so squarely in the public eye. The times call for leaders of great ability and significant gravitas.
They also call for perspective, which is best displayed by a sense of humor.
At the University of Chicago, people tell a wonderful (and possibly apocryphal) story about the legendary President Robert Maynard Hutchins. Called to the Illinois State Capitol in Springfield to appear before the local version of the McCarthy hearings, Hutchins faced a group of state legislators who clearly smelled blood in the water. "President Hutchins, I understand that at your university, you teach communism," said one of the panelists with a gleam in his eye. "Yes," replied Hutchins without hesitation. "We also teach cancer."
Sometimes a knowing laugh can be the most powerful laugh of all.
For an archive of previous Moving Up columns, see http://chronicle.com/jobs/news/archives/columns/moving_up
~~~~~~~~
By Dennis M. Barden
Dennis M. Barden is senior vice president and director of the higher-education practice at Witt/Kieffer, an executive search firm that specializes in searches for academic and administrative leaders in academe, health care, and nonprofit organizations.

Tuesday, June 5, 2007

To Lighten the Load


Here is and individual who has some long term goals, but is not prepared for the short term.



This gentleman may have been a little too frank, and you can probably catch his contradiction.





Here is a man interested in telecommuting, which is relevant to the recent discussion on WebCT.


I hope you enjoyed this lighter look at interviews.

The Voice

Except for conversations, interviews are perhaps the most frequently occurring form of communication ... in an organization. ... Interviews are so common that they are taken for granted. - David A. Whetten and Kim S. Cameron, Developing Management Skills.

Your voice plays an important, although easily overlooked, role in the interview. The quality, pitch, clearness, intelligence, and expression all are important. When interviewing, monitor these voice characteristics. In addition, clear up your speech, use proper grammar (avoid slang), use persuasive articulation and steer clear from speaking in a monotone. In Communication for Business and the Professions by Patricia Andrews and John Baird, Jr., they found that after looking at several studies, "the applicant's communication effectiveness has a profound impact on how she or he is rated by the interviewer and on whether or not she or he receives a job offer" (349).

In the book, verbal communication guidelines that will lead you to success are identified on pages 349-350:
  • Show how you and the position are a good fit.
  • Compliment the organization.
  • Substantiate your self-assertions with evidence.
  • Accentuate the positive, don't dwell on the negative.
  • Develop your responses adequately.
  • Speak fluently.
  • Communicate honestly.

These are some basic guidelines that have been found to be useful in successful interviews. While they seem intuitively obvious at times, its important to revisit them before an interview. You'll be better prepared if you know what to do to prepare! The next blog will be an extension of this, or a look at attitudes during interviews.

Friday, June 1, 2007

The Handshake, Additional Guidelines

As I researched the handshake to start off the interview again I came across an article from the September 2006 Career World Vol. 35 Issue 1, p7-7, 1/2p. While some of the points were already mentioned in my previous post, I think it does a better job of concisely stating the suggestions as well that fact that it includes a few new suggestions.
  1. Make sure your hands are clean and dry.

  2. Stand with good posture. Both men and women should stand to shake hands.

  3. Approach. Step toward the person and stand facing him or her squarely. Make eye contact and smile.

  4. Wait for the higher-ranking person to extend his or her hand. If he or she doesn't, it's OK to wait a moment and then extend your right hand.

  5. Use a firm (not vicelike) grip. If your grip is too loose, your hand will feel like a dead fish. The right grip is palm to palm, web to web.

  6. Use the other person's name in greeting or acknowledging him or her.

  7. Shake. You'll feel a natural rhythm. Pump hands about three or four times-there's no hard-and-fast rule.

  8. Release. Don't pull away. When you feel a natural pause, you can release your hand.


To follow the link to the article click here. I accessed it using EBSCOhost so the link may not work without the passwords. If you are an IPFW student/faculty sign in with your username and password.

Wednesday, May 30, 2007

The Handshake (and Smile)

The first five minutes of an interview are vitally important as an employer is going to develop their first impression of you. When you have arrived at the office or designated meeting area, announce your arrival to the secretary and then quietly take a seat in the waiting room if offered one. While waiting, maintain good stature, ready to spring out of the chair at any moment, a pleasant and intelligent expression on your face (you don't want to look bored), and do not let your eyes wander all over. You can look covertly around the office, but try to curb your curiosity from leading you on a tour of the waiting room.

When the interviewer arrives, stand up to greet them with a "Hello, I am Mark Manning. It is a pleasure to meet you." Respond to their offering of a handshake with a firm one while looking them in the eye. Keep yourself turned to them and show your frankness. The handshake itself can show how confident and enthusiastic you are. Show in your face, hands, and body language that you are glad to meet them.

While a handshake may seem like a minor aspect of the interview process, the employer is seeking any and all cues that tell them what kind of person you are. Practice and be prepared to show your confidence, enthusiasm, and pleasure of meeting them.


Monday, May 28, 2007

Where do Facebook and MySpace come in?

I just came across this article after I finished my last blog posting:

Facebook Welcomes Companies And Developers

As Facebook welcomes an open-platform strategy, more companies gain access to it. As it is, companies can access Facebook to look at your profile (the same goes for MySpace). I have heard of cases where employers check the pages and candidates are removed from the list of potential future employees. This is meant as a warning to be careful of what you broadcast for the world to see about yourself. There are privacy settings that you can use to guard yourself from being viewed by everyone. Regardless, ask yourself is it really something you want everyone to know or is it just something you do to be cool? Either way, it may get in the way of your job searching and remember that some day you are going to "grow up."

Dress for Success

I believe that one of the big questions you, reader, have before the interview is "What do I wear?" There are a few basic guidelines to help you know what to choose.

  • Dress to fit the job you are interviewing
  • Better to overdress
  • If uncertain about business casual, you can wear something that can be easily converted. For the women a pair of slacks with a blouse and jacket can easily be toned down by slipping off the jacket.

I will never forget my experience of being told the event I was attending was business casual. I wore a blouse, sweater, and dress pants and felt as though I would be overdressed. When I arrived, I found out I was just right. While twill pants may be casual to some, in a corporate environment business casual is not as casual. Be aware of what would be normal dress and then just back off a little, not all the way down to jeans!

Forbes offers suggestions for what to wear to attain a traditional look at (http://www.forbes.com/business/2006/04/11/office-dress-codes-cx_sr_0411officedress.html).

For men:

Least Appropriate to Most Appropriate

  • A button-down shirt
  • Polished black shoes
  • A blue, black or gray jacket
  • Slacks that complement the jacket
  • Conservative tie
  • Matched socks

For women:

Least Appropriate to Most Appropriate

  • A skirt to the knee, slacks and perhaps pantsuits
  • Simple jewelry
  • Just a hint of makeup
  • Go easy on the perfume or skip it altogether
  • Polished flats or moderate heels
  • Sweaters
  • Pantyhose may be the office standard

Click on men and women for reviews from different types of companies from accounting firms to hotel management about the above pictures. It helps give you an idea of what is appropriate for different industries.

As a last suggestion, make sure you "break in" your new clothes, especially shoes. My boss went
to an extended trade show where he was standing on cement for hours in new shoes. He was in extreme pain with each step he took by the end.

Saturday, May 26, 2007

The Big Call

Let's assume you sent a resume that completely wowed the employer. They have now called you asking you to come in for an interview. (If talking to them on the phone, make sure you are standing up if possible and using gestures. You will sound more up-beat and enthusiastic.) In scheduling the interview, the employer will likely have some times in mind that would work for them. While it is best to try to fit your schedule to theirs, do not be afraid of asking for other options.

In my own experience, I was asked to come to two interviews right in the middle of two days during which I had four major exams. I explained my dilemma to the interviewers who were very helpful and gracious in working out another time for me. This helped me not only because I could focus time on exams when I needed to, but I was also able to make a better impression than if I would have been overwhelmed.

While in my example it was exams, maybe you have something else that already is tipping the scales for you without squeezing in an interview. Try to cut back on activities preceding the interview and make sure you get your rest before the interview. It is common sense that a rested and refreshed individual will perform better than a tired, worn out individual all other things being equal. If an interview is already scheduled but a conflict comes up, medical emergency, family death, etc., let the interviewer know immediately and tell them frankly what your reason is. There is no reason to make up an excuse, they are human and will understand. If they do not understand, maybe it is not somebody you would want to work for anyway.


Take a few minutes to think of some things that relax you and be ready to pull them out when it is time to interview! Now that you have scheduled the interview, its time to start thinking about apparel ... the topic for the next posting.

Sunday, May 20, 2007

Resumes

The Local Government Institute's website at http://www.lgi.org/ResumePrepTip.htm offered a suggested outline and list of questions that should be answered in a resume from Dynamite Resumes by Ronald and Caryl Rae Krannich.
  1. Contact section: Who are you and how can you be reached?

  2. Objective statement: What do you want to do?

  3. Education section: What have you learned?

  4. Experience/Employment section: What can you do? What have you done?

  5. Professional activities and accomplishments: How have you been recognized?

  6. Miscellaneous: What else do they want to know about you?"

Here is a sample resume from Google images with five key elements of a resume listed.

Readers of this blog may ask "Why a posting about resumes, I thought this was going to be about interviews?" My answer is quite simple. You will not have an interview to prepare for if you do not properly prepare a resume that catches the eye of an employer or recruiter.

When an interviewer, or recruiter in my position, is looking over resumes, if a few mistakes arise the candidate may be set aside immediately. After going to work Friday and sorting through the numerous resumes that are emailed every week, I recalled a few grotesque resume errors. For one thing, always remember to read over your resume before you send it in. Some mistakes over the years have included the following: one candidate misspelled his/her own name; another time the name at the header of the second page did not match the name on the front page of the resume. Apparently the candidate had used a friend's resume as a template and did not make all of the necessary changes. If you cannot even get your name correct on a resume, how can the rest of the information be trusted?


If you a serious about receiving a response from an employer, include all possible and relevant contact information in its complete form. What good is an address that does not include the city, state and zip code of the candidate? How will an employer call you back if there is not a phone number included?

I remember times of staring at resumes trying to find the candidate's current occupancy or position. Recruiters do not want to spend time hunting for this information, present it clearly and concisely. It is also important to list as your occupancy what your job truly is, which is not necessarily the title given to you. For instance, you may be a "Sales Manager" according to your company. However, if in actuality you do not manage people but rather are initiating sales, you are most likely a "Sales Representative". If you place "Sales Manager" as your title you will not be qualified for the position for those companies seeking a manager who will contact you and you will not be contacted for the position you are actually qualified for because from your resume it looks as though you are overqualified. This is clearly a lose-lose situation.

Resumes are your initial contact with prospective employers. Please do not make a poor showing, just because you want to get the resume sent off as soon as possible. Check it over, several times. It will be well worth your time!

Friday, May 18, 2007

Preparing, Part I

I have interviewed for full time job positions after college three times as well as for scholarships and two jobs in high school. In my research and working with a recruiter, there are a few main points that continually come up: be prepared, be professional, be enthusiastic, and answer questions directly. I came across a guide at the following web site: http://www.stylewizard.com/career/intguide.html. It offers suggestions of ways to prepare, act, and follow up an interview. Currently I am going to focus on preparation before interviews, specifically your own goals and researching the company.


On a personal level, goals that the candidate has for himself/herself needs to be considered. Questions that can be asked are: Am I open to relocation? Does the company's values and views support my own? Knowing what I do about the people who currently work there, would I be a good fit? Does the company and position offer me the potential for future advancement?


Before the interview it may be impossible to know the complete culture of the company, however, researching the company will provide a start. A candidate should gain as much knowledge as they can about the company from the company's website, and through recent news. Candidates should also be looking at the company's competitors. Researching competitors not only shows that you are aware of "what the other guys are doing" but you may also find that another company would be a better fit for you. In addition, think of questions you have about the company and where it is headed when you do your research. The interviewer will recognize that you are serious about the position as well as committed to learning.

This is just the beginning of the preparation phase and through my research I will continue to add tips for the preparation.

Wednesday, May 16, 2007

The Beginning

I begin my first research blog, and first blog, today. I plan to research how candidates should behave and interact with recruiters when looking for jobs. Working for a recruiter for the past two years, many instances have arisen when a candidate did or did not take the appropriate measures to secure a job. Researching more on the interviewing process will provide me with more knowledge so that I am better equipped to advise and help anyone who is in the interview process. It is my intention that this research blog will be a great benefit to me in my future as well as anyone who follows it along the way.